Important information about the coronavirus (COVID-19)
Before you attend your appointment

In the wake of ongoing Corona Virus (COVID-19) outbreak, please read the following information on symptoms of Corona virus infection and areas where recent travel may have resulted in a high risk of exposure on the following link; 

https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online corona virus service that can tell you if you need medical help and advise you what to do.

Use this service if you are experiencing:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
  • If you have been out of the UK in the last 14 days
  • If you have been in contact with anyone who is infected with the Corona virus

In case of above, please do not go to Mediscan clinics, GP surgery, pharmacy or hospital.
Call NHS 111 if you need to speak to someone.

Attending your Appointment

If you have no above-mentioned symptoms, then you are welcome to attend your appointment. Please note that you would notice some changes in the way the patients are seen to avoid Covid-19 spread. Patients and staff need to maintain a social distance of 2 meters at all times except when being scanned/examined. To ensure that the patients are 2 meters away from other patients and staff members, surgeries would have much less capacity of number of patients to allow them inside the building. This may cause you to wait outside the building so please dress appropriately in case you need to wait outdoors. It will be more convenient if you wait in your car in the car park.

Hand washing and face-masks

Please bring a face-mask with you for attending your appointment. The clinical staff will ask you the screening questions (given above) before letting you in the clinic room/surgery building. Once you are allowed to enter please wear a face-mask during the whole scanning process as the clinical staff would be very close to you during the process. Also, please wash your hand in the patient’s toilet with soap and water for 20 seconds before entering the clinic room. Use hand sanitizers if washing is not possible/available. Please wash your hand after your examination or use hand sanitizer if hand washing is not possible.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitizer gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitizer gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

Coronavirus disease (COVID-19) outbreak

The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found here

Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you’ve been to a country or area with a high risk of coronavirus;
  • you’ve been in close contact with someone with coronavirus.

In case of above, do not go to Mediscan clinics, GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport.
  • Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Q&A on coronaviruses (COVID-19)

What is a coronavirus?

Coronaviruses are a large family of viruses which may cause illness in animals or humans.  In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

What is COVID-19?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

What are the symptoms of COVID-19?

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

How does COVID-19 spread?

People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share updated findings.    

What can I do to protect myself and prevent the spread of disease?

Protection measures for everyone

Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Many countries around the world have seen cases of COVID-19 and several have seen outbreaks. Authorities in China and some other countries have succeeded in slowing or stopping their outbreaks. However, the situation is unpredictable so check regularly for the latest news.

You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
    Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
  • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
    Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
  • Avoid touching eyes, nose and mouth.
    Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
  • Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
    Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.
  • Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
    Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
  • Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid traveling to places  – especially if you are an older person or have diabetes, heart or lung disease.
    Why? You have a higher chance of catching COVID-19 in one of these areas.
How likely am I to catch COVID-19?

The risk depends on where you  are – and more specifically, whether there is a COVID-19 outbreak unfolding there.

For most people in most locations the risk of catching COVID-19 is still low. However, there are now places around the world (cities or areas) where the disease is spreading. For people living in, or visiting, these areas the risk of catching COVID-19 is higher. Governments and health authorities are taking vigorous action every time a new case of COVID-19 is identified. Be sure to comply with any local restrictions on travel, movement or large gatherings. Cooperating with disease control efforts will reduce your risk of catching or spreading COVID-19.

COVID-19 outbreaks can be contained and transmission stopped, as has been shown in China and some other countries. Unfortunately, new outbreaks can emerge rapidly. It’s important to be aware of the situation where you are or intend to go. WHO publishes daily updates on the COVID-19 situation worldwide.

You can see these at https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/

Are there any medicines or therapies that can prevent or cure COVID-19?

While some western, traditional or home remedies may provide comfort and alleviate symptoms of COVID-19, there is no evidence that current medicine can prevent or cure the disease. WHO does not recommend self-medication with any medicines, including antibiotics, as a prevention or cure for COVID-19. However, there are several ongoing clinical trials that include both western and traditional medicines. WHO will continue to provide updated information as soon as clinical findings are available.

Source: World Health Organization

Basic protective measures against the new coronavirus

Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. COVID-19 is still affecting mostly people in China with some outbreaks in other countries. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following: