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Last updated: October 2026

1. Our Commitment to Your Privacy
We are committed to protecting your personal information and maintaining patient confidentiality. We handle all personal and medical information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable NHS information governance requirements.
This policy explains how we collect, use, store and protect your information when you access our website or healthcare services.

2. Information We Collect
We may collect and process the following information:

• Personal details: Name, date of birth, address, telephone number and email address.

• Medical information: Relevant medical history, GP referrals, ultrasound and diagnostic reports, and other information necessary for your care.

• Website information: Basic technical information, such as IP addresses, browser details and cookies where applicable.

• Communication records: Enquiries, appointment information, feedback and complaints.

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Information may be obtained directly from you or through authorised healthcare professionals, including your GP, NHS services and other referring organisations.

3. How We Use Your Information
We use your information to:

• Arrange appointments and provide safe, effective healthcare.

• Perform diagnostic examinations and produce clinical reports.

• Share relevant results with referring healthcare professionals.

• Maintain accurate and secure patient records.

• Respond to enquiries, feedback and complaints.

• Meet legal, regulatory, safeguarding and NHS contractual obligations.

• Monitor and improve the quality of our services.

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We process personal information under applicable lawful bases in Article 6 of the UK GDPR, including the provision of services, legal obligations and legitimate interests where appropriate. Health information is processed under Article 9(2)(h), where applicable, for the provision and management of healthcare.

4. Sharing Your Information
We only share your information where necessary and legally permitted, including with:

• Your GP or referring healthcare professional.

• NHS organisations and relevant healthcare providers involved in your care.

• Authorised service providers supporting our clinical and administrative systems.

• Regulatory authorities, including the Care Quality Commission (CQC), where required.

• We do not sell your personal or medical information to third parties.

5. Data Security and Retention
We take appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse.
Patient records are stored securely, with access restricted to authorised personnel.
We retain information only for as long as necessary, in accordance with applicable legal requirements, NHS records management guidance and our data retention policies.
Where information is transferred internationally, appropriate data protection safeguards will be applied.

6. Your Data Protection Rights
Under UK data protection legislation, you have rights relating to your personal information, including:

• Requesting access to information we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion or restriction of information, where legally applicable.

• Objecting to certain uses of your information.

• Withdrawing consent where consent is the lawful basis for processing.

Some rights may be limited where medical records must be retained for legal or clinical reasons.

 

7. Website Cookies
Our website may use essential cookies to function correctly and optional cookies to help us understand and improve website performance.
Where required, we will request your consent before using non-essential cookies. You can manage your cookie preferences through our website or your browser settings.

8. Contact and Complaints
If you have any questions about this policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact:

Data Protection / Information Governance Team
Organisation: URGENT CARE 24/7 LTD (09314246)
Registered Address: 223-225 Stockport Road, Ashton-Under-Lyne, England, OL7 0NT

If you remain dissatisfied, you have the right to raise a complaint with the Information Commissioner's Office (ICO).
Website: ico.org.uk

9. Changes to This Policy
We review this privacy policy regularly to ensure it remains accurate and complies with relevant legislation. Any updates will be published on this website.